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Guidance documents

What Families Tell us they want

“I want to be told what’s happening in my life” – Child aged 16

“She was open with everything. She told me it straight. She was great with the boys and they had a great relationship; they felt they could talk to her” – Parent, about social worker supporting family to address neglect concerns

  • Simple, jargon-free explanations, clarity and honesty
  • To be listened to and for professionals to act on what’s important to the child
  • Positives to be identified, shared and built on
  • Practical help and advice
  • For professionals to play with the children and spend 1:1 time with them
  • To have family needs at the heart of our work
  • For abrupt endings and new beginnings with workers to be minimised, as these make a difficult situation worse

Guidance for Older Children

Working with families where neglect of an older child is a concern presents specific challenges.  Growing up neglected: a multi-agency response to older children examines the multi-agency response to older children who are living with neglect following 6 inspections of local authority areas.

If you have any safeguarding concerns about a child, please see Concerned About a Child

Using photos, images and films

Using pictures, videos and audio information can be really helpful when working with families where there are neglect concerns, for example pictures which show how things were and how they are now. Practitioners are encouraged to use imagery or other tools that help identify concerns and monitor progress. However, there is a need to ensure compliance with confidentiality, consent and storage protocols, which may be different across organisations

If using audio/ visual materials in your work with children, young people and families, such as photos, please consult your organisation’s guidance for advice on obtaining consent and storage of information.