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Free energy advice and extra support available during power cuts

Date: Wednesday, 28th Feb 2024 | Category: General

As the distribution network operator in Oxfordshire Scottish and Southern Electricity Networks (SSEN) are responsible for the powerlines and underground cables, and SSEN are who residents would need to contact in the event of a power cut locally.

Their Priority Services Register is available to help support vulnerable customers during prolonged power cuts, and you can register if you:

 • Are deaf or hard of hearing

• Have a disability

• Live with children under five

• Are blind or partially sighted

• Have a chronic illness

• Use medical equipment/aids reliant on electricity

• Are over 60

• Temporarily need extra support

 To register, or check eligibility, you can contact their Priority Service team on 0800 294 3259 to discuss your requirements. Please also see the following: Register for Priority Services – leaflet

 If anyone experiences a power cut they should report it on their emergency phone number 105. SSEN also have an app called Powertrack which you can report a power cut on and receive live updates. You can access Powertrack from a desktop or download the app on a smartphone. Here is the link if you wish to take a look: 

Please follow this link for tips on preparing for a power cut, info on the emergency number and Powertrack

SSEN have also developed a Home Emergency Plan to help families and communities prepare for emergencies such as disruption to electricity, gas and water services.