Reporting Concerns


To report a new concern

Immediate Concerns about a Child

The Multi-Agency Safeguarding Hub (MASH) is the front door to Children’s Social Care for all child protection and immediate safeguarding concerns. If there is an immediate safeguarding concern, for example:


* Allegations/concerns that the child has been sexually/physically abused

* Concerns that the child is suffering from severe neglect or other severe health risks

* Concern that a child is living in or will be returned to a situation that may place him/her at immediate risk

* The child is frightened to return home

* The child has been abandoned or parent is absent


You should call the MASH immediately Tel: 0345 050 7666 (This number will take you through to Customer Services who will ask a series of questions and triage into MASH where safeguarding concerns are raised).

A No Names Consultation should not be used for the above scenarios.

The Oxfordshire MASH Referral Form (MASH Enquiry online referral form) may be used by professionals only to refer children to social services.

Or you can email a report to MASH on the secure email on:

Please see the OSCB Conflict Resolution Policy and Whistleblowing Policy for guidance on managing disagreements and raising concerns at work.

To talk about an on-going concern

If you want to speak to someone about an already open case contact the relevant Children’s Social Care Team.

  • Oxford City – 01865 328563
  • North Oxfordshire (including Banbury, Witney and Bicester): 01865 323039
  • South Oxfordshire (including Abingdon, Faringdon, Wantage, Thame, Didcot and Henley): 01865 323041
  • Emergency Duty Team: 0800 833 408

John Radcliffe Hospital Assessment Team: 01865 221236 (for antenatal safeguarding concerns and issues concerning children in the hospital).


If you are unsure whether to make a referral

You can contact the Locality and Community Support Service (LCSS) and request a ‘no names’ consultation (meaning you don’t give the child’s name). You can then discuss the situation with them and they will advise you on what to do next. If a referral needs to be made they will advise you of this.

  • LCSS Central : 0345 241 2705
  • LCSS North (including Banbury, Witney, Bicester, Carterton and Woodstock): 0345 241 2703
  • LCSS South (including Abingdon, Faringdon, Wantage, Thame, Didcot and Henley): 0345 241 2608


To report concerns about child sexual exploitation

If a child or young person has made a disclosure regarding sexual exploitation, or if you think a child may be at risk of being sexually exploited please contact the Kingfisher Team on: 01865 309196.  Out of hours calls to this number will be diverted to the Thames Valley Police Referral Centre.


To report concerns about child radicalisation

If you are concerned about a child or young person being radicalised please follow the guidance in this document below:

This could be in regards to a far right movement such as the English Defense League (EDL), animal rights activists such as the Animal Liberation Front (ALF) or in regards to religious extremism such as the Islamic State (IS).


To report concerns about a professional or person in a position of trust

Please contact the Local Authority Designated Officer (LADO) to report an allegation or concern on: 01865 810603 or email:


To notify the local authority of a private fostering arrangement

Please contact the Private Fostering Social Worker on: 01865 323188.
A private fostering arrangement is one that is made without the involvement of the local authority for the care of a child under the age of 16 (under 18 if disabled) by someone other than a parent or close relative for 28 days or more in the carer’s own home.

Please see the OSCB Children Living Away from Home Policy  for further guidance on private fostering.

To find out more about what to do

Please click on the link below for the OSCB multi-agency procedure manual. This includes topics such as:

  • child sexual exploitation
  • gang activity, youth violence and criminal exploitation affecting children
  • safeguarding sexually active young people under the age of 18
  • female genital mutilation
  • disabled children
  • forced marriage
  • children missing education

Click here to visit the Procedures manual