This section of the website is aimed at giving information, advice and guidance to professionals on the work of the OSCB. Remember your first port of call for any individual case management should always be the Procedures Manual.

When to Suspect Child Maltreatment

In 2009, the National Institute for Health and Clinical Excellence (NICE) published a quick reference guide ‘When to Suspect Child Maltreatment’.

This quick reference guide is for all healthcare professionals working in the NHS who work with children and young people.

It may also be of interest to people outside of the NHS who work with children and young people.

This guidance is available in PDF (Hard Copy) and can also be viewed online in a web-enabled format.

Download the PDF Version


Immediate Concerns about a Child

The Multi-Agency Safeguarding Hub (MASH) is the front door to Children’s Social Care for all child protection and  immediate safeguarding concerns. If there is an immediate safeguarding concern, for example:

* Allegations/concerns that the child has been sexually/physically abused

* Concerns that the child is suffering from severe neglect or other severe health risks

* Concern that a child is living in or will be returned to a situation that may place him/her at immediate risk

* The child is frightened to return home

* The child has been abandoned or parent is absent

You should call the MASH immediately Tel: 0345 050 7666 (This number will take you through to Customer Services who will ask a series of questions and triage into MASH where safeguarding concerns are raised).

A No Names Consultation should not be used for the above scenarios.  Or you can email a report to MASH using the secure email address on:


To talk about an on-going concern

If you want to speak to someone about an already open case contact the relevant Children’s Social Care Team.

If you are unsure whether to make a referral

You can contact the Locality and Community Support Service (LCSS) and request a ‘no names’ consultation (meaning you don’t give the child’s name). You can then discuss the situation with them and they will advise you on what to do next. If a referral needs to be made they will advise you of this.

  • LCSS Central : 0345 241 2705
  • LCSS North (including Banbury, Witney, Bicester, Carterton and Woodstock): 0345 241 2703
  • LCSS South (including Abingdon, Faringdon, Wantage, Thame, Didcot and Henley): 0345 241 2608

Helpline numbers

Speak to the Locality and Community Support Service (LCSS):

LCSS North: 0345 241 2703

LCSS Central: 0345 241 2705

LCSS South: 0345 241 2608

Emergency Duty Team 0800 833 408

To notify of a Private Fostering Arrangement 01865 328563 or call the Oxford City Social Care team on 01865 328563


Concerned about bullying?

If you would like advice or support in relation to E-safety, cyber-bullying, or any area of bullying please contact Jo Brown, Anti-Bullying Co-ordinator for Oxfordshire County Council via email:


Working Together to Safeguard Children 2015

This is the key statutory guidance for anyone working with children in England. It sets out how organisations and individuals should work together and how practitioners should conduct the assessment of children. This latest guidance updates the previous version published in 2013.


Oxfordshire Multi Agency: Thresholds of Need Matrix

In order to be able to describe in detail the different levels of children’s needs professionals in statutory and voluntary agencies in Oxfordshire have developed a threshold of needs matrix. It is intended that the matrix be used as a tool to enable agencies to communicate their concerns about children using common language and understanding of the level of concern or risk.


OSCB Model of Good Multi-Agency Practice Incorporating the Local Assessment Protocol

A step by step guide with important links to documents that will help to assist professionals and volunteers to work with partner agencies.