This section of the website is aimed at giving information, advice and guidance to professionals on the work of the OSCB. Remember your first port of call for any individual case management should always be the Procedures Manual.


When to Suspect Child Maltreatment

In 2009, the National Institute for Health and Clinical Excellence (NICE) published a quick reference guide ‘When to Suspect Child Maltreatment’.

This quick reference guide is for all healthcare professionals working in the NHS who work with children and young people.

It may also be of interest to people outside of the NHS who work with children and young people.

This guidance is available in PDF (Hard Copy) and can also be viewed online in a web-enabled format.

Download the PDF Version


To report a new concern

To report a concern of abuse or neglect please contact the Multi-Agency Safeguarding Hub (MASH) on 0345 0507666.

Or you can email an enquiry form to the MASH on


To talk about an on-going concern

If you want to speak to someone about an already open case contact the relevant Children’s Social Care Team.


Helpline numbers

Speak to the Locality and Community Support Service (LCSS):

LCSS North: 0345 241 2703

LCSS Central: 0345 241 2705

LCSS South: 0345 241 2608

Emergency Duty Team 0800 833 408

To notify of a Private Fostering Arrangement 01865 328563 or call the Oxford City Social Care team on 01865 328563


Concerned about bullying?

If you would like advice or support in relation to E-safety, cyber-bullying, or any area of bullying please contact Jo Brown, Anti-Bullying Co-ordinator for Oxfordshire County Council via email:


Working Together to Safeguard Children 2015

This is the key statutory guidance for anyone working with children in England. It sets out how organisations and individuals should work together and how practitioners should conduct the assessment of children. This latest guidance updates the previous version published in 2013.


Oxfordshire Multi Agency: Thresholds of Need Matrix

In order to be able to describe in detail the different levels of children’s needs professionals in statutory and voluntary agencies in Oxfordshire have developed a threshold of needs matrix. It is intended that the matrix be used as a tool to enable agencies to communicate their concerns about children using common language and understanding of the level of concern or risk.


OSCB Model of Good Multi-Agency Practice Incorporating the Local Assessment Protocol

A step by step guide with important links to documents that will help to assist professionals and volunteers to work with partner agencies.